Privacy Policy

Last Updated: 2025

This Privacy Policy describes how OrgMatix, a unit of Venue Diary Inc., having its registered office at as mentioned below in this document below (referred hereinafter as “OrgMatix,” “we,” “us,” or “our”), collects, uses, stores, and processes your Personal Information when you access or use our OrgMatix software-as-a-service platform (the “Service”) and our website www.orgmatix.com (the “Website”).

By signing-up, signing-in, registering for, accessing, browsing, or using the Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy and our Terms & Conditions, which is incorporated herein by reference and can be accessed at https://orgmatix.com/pricing/. If you do not agree to this Privacy Policy or our Terms & Conditions, you must not access or use our Services/Tools/Products.

1. Information We Collect

We collect information that identifies or can be used to identify an individual (“Personal Information”). The types of Personal Information we may collect include:

• Identity Data: Name, username, date of birth, gender, picture & related information to create a user profile.
• Contact Data: Email address, phone number, postal address.
• Professional Data: Company name, job title, role within the organization.
• Billing Data: Payment details (credit card information, bank account details – please note that payment processing is often handled by secure third-party gateways).
• Usage Data: Information about how you interact with our Service, such as features used, time spent, pages visited, workflows.
• Technical Data: IP address, device type, browser type and version, operating system, unique device identifiers.
• Communication Data: Records of communication with us (e.g., support requests).
• Client Data: Information related to cases, clients, and documents that you and other authorized users upload and manage within the platform.

2. How We Collect Your Information

We collect Personal Information through various means:

• Directly from You: When you register for an account, fill out forms, use the Service, contact customer support, or provide feedback.
• Automatically: Through the use of cookies, web beacons, and other tracking technologies when you interact with our Website and Service. This helps us collect Usage Data and Technical Data.
• From Third Parties: In some cases, we may receive Personal Information from third-party services that integrate with our Service (with your consent or as permitted by law), or from publicly available sources.
• Client Data: When law firms and their authorized users upload and input information related to their cases and clients into the platform.

3. How We Use Your Information

We use the collected Personal Information for various legitimate purposes, including:

• Providing and Maintaining the Service: To deliver the core functionalities of OrgMatix, manage your account, and ensure the Service operates effectively.
• Personalization and Improvement: To personalize your experience, analyze usage patterns, and improve our Service, features, and content.
• Billing and Payments: To process subscriptions, send invoices, and manage payment-related communications.
• Customer Support: To respond to your inquiries, provide technical assistance, and resolve issues.
• Communication and Marketing: To send important updates, announcements, and, with your consent where required, promotional materials about our Service.
• Security and Fraud Prevention: To protect the security and integrity of our Service and prevent fraudulent activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Research and Development: To conduct research and analysis to enhance our Service and develop new features.
• Client Data: To enable the core functionalities of case management, client portals, billing, and collaboration within the platform.

4. Sharing Your Information with Third Parties

We may share your Personal Information with certain categories of third parties for specific purposes:

• Service Providers: Third-party vendors who assist us in providing the Service, such as hosting providers, payment processors (e.g., RazorPay, PayU), analytics providers, email marketing services, customer support platforms. These providers typically have access to Personal Information only to perform their tasks on our behalf and are obligated to protect it.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, user information may be transferred as part of the transaction, subject to applicable data protection laws.
• Legal Requirements: We may disclose Personal Information if required to do so by law, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• With Consent: We may share Personal Information with third parties with your explicit consent.
• Client Portals: Information may be shared with clients through the client portal as authorized by the law firm using OrgMatix.

5. Security of Your Information

We take the security of your Personal Information seriously and implement reasonable technical and organizational measures designed to protect it from unauthorized access, use, disclosure, alteration, or destruction. These measures may include:

• Encryption of data at rest and in transit using industry-standard protocols (e.g., HTTPS, TLS).
• Firewalls and intrusion detection systems.
• Access controls and authentication mechanisms (e.g., strong passwords, multi-factor authentication where feasible).
• Regular security assessments and vulnerability testing.
• Employee training on data protection practices.
• Secure data storage on servers located generally within India, potentially utilizing globally renowned third-party server providers such as AWS, Digital Ocean, Vultr, Cloudflare, and others when deemed necessary. We strive to adhere to recognized security standards.

6. Data Retention

We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may be determined based on factors such as:

• The duration of your active account and subscription.
• Our legitimate business needs (e.g., maintaining business records, improving the Service).
• Legal and regulatory obligations (e.g., tax laws, accounting requirements, responding to legal processes).
• The need to resolve disputes or enforce our agreements.
• Data backup and archival policies.

Upon termination of your account, we may retain certain Personal Information for a limited period for these purposes before securely deleting or anonymizing it in accordance with our policies and applicable law.

7. Your Rights Regarding Your Personal Information

Under applicable data protection laws in India, including the DPDPA, you may have certain rights regarding your Personal Information, which may include:

• Right to Access: To request confirmation of whether we process your Personal Information and to access that information.
• Right to Correction: To request the correction of inaccurate or incomplete Personal Information.
• Right to Erasure (Right to be Forgotten): To request the deletion of your Personal Information under certain circumstances.
• Right to Restriction of Processing: To request the restriction of the processing of your Personal Information under certain circumstances.
• Right to Data Portability: To receive your Personal Information in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.
• Right to Object to Processing: To object to the processing of your Personal Information for certain purposes, such as direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, the right to withdraw that consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).
• Right to Grievance Redressal: To make a complaint to us or the relevant data protection authority if you believe your rights have been violated.

To exercise these rights, please contact us via the contact form provided on our website [www.orgmatix.com]. We may require you to verify your identity before processing your request. We will respond to your request in accordance with applicable data protection laws.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance user experience, analyze website traffic, and personalize content. The types of cookies we may use include:

• Essential Cookies: Necessary for the operation of our Website and Service (e.g., to enable login and security features).
• Analytics Cookies: To collect information about how users interact with our Website and Service (e.g., pages visited, time spent) to help us improve performance.
• Functional Cookies: To remember user preferences (e.g., language settings) and provide enhanced features.
• Marketing/Advertising Cookies: (If applicable) To track users’ browsing activity across websites and deliver targeted advertisements.

You can typically manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking certain cookies may affect the functionality of our Website and Service.

9. Sensitive Personal Data

We generally do not intentionally collect sensitive personal data unless it is strictly necessary for the provision of our Service or as required by law, and with your explicit consent where applicable as specified in this Privacy Policy and our Terms & Conditions. In the context of legal case management, OrgMatix might handle data that could be considered sensitive, and by using our Service, you acknowledge this. We will process any such data with the utmost care and implement enhanced security measures to protect it in accordance with applicable data protection laws.

10. Data Transfers

While our primary data storage is generally within India, we may in some cases transfer Personal Information to third-party service providers located outside of India. In such instances, we will ensure that adequate safeguards are in place to protect the transferred data in accordance with applicable Indian data protection laws and other relevant legal frameworks. These safeguards may include relying on legally recognized mechanisms for data transfer or ensuring that the recipient adheres to data protection standards that are comparable to those in India. OrgMatix does not take ownership of misuses of your data by third-party service providers, and you explicitly acknowledge this. If you do not agree to this Privacy Policy or our Terms & Conditions, you must not access or use our Service.

11. Children’s Privacy

Our Service is generally intended for use by legal professionals and is not directed towards children under the age of 18 without a legal guardian’s supervision. We do not knowingly collect Personal Information from children unless they or their legal guardian wish to share it. If we become aware through authorized channels that we have collected Personal Information from a child without verifiable parental consent, we will take steps to delete that information as soon as possible. By signing-up, signing-in, registering for, accessing, browsing, or using the Service, you acknowledge that you are solely responsible for any and all data/information collected/stored/processed which may belong to a child. OrgMatix by Venue Diary Inc cannot be held liable in any manner for any wrongdoings in this context.

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Website and, where appropriate or if we deem necessary, through other means such as email notifications or in-app announcements. The “Last Updated” date at the top of this Privacy Policy will indicate when the latest revisions were made. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of the Service after the posting of changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

As OrgMatix by Venue Diary Inc by nature of its products & services acts more like a tool or platform for the user who handles their clients’ data, and since the subscriber/user themselves provides user access to various stakeholders, we do not take ownership of protecting the data of the user beyond the points already mentioned above. For any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please connect with us by filling the contact form provided on our website [www.orgmatix.com] or reply to the email through which you have been billed or onboarded.

14. Legal and Regulatory Compliance

We strive to comply with all applicable data protection laws and regulations in India, including the Digital Personal Data Protection Act, 2023, and relevant rules and guidelines issued thereunder. Our privacy practices are designed to uphold the principles of lawful processing, transparency, purpose limitation, minimization, accuracy, storage limitation, integrity, and confidentiality as outlined in these laws. However, OrgMatix by Venue Diary Inc by nature of its products & services acts more like a tool or platform for the subscriber/user who handles their clients’ data, and since the subscriber/user themselves provides other users inside their dashboard access to various stakeholders, we do not take ownership of protecting the data of all the users beyond the points already mentioned above. The subscriber/user is accountable for ensuring the access to their dashboard or OrgMatix tools/services is held confidential and private.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Registered Office: OrgMatix by Venue Diary Inc., No. 143, 7th Main Road, Sanjay Nagar, Bangalore, India

Contact: For privacy & spam concerns, we do not mention our digital contact information explicitly in our website www.orgmatix.com. Hence we suggest you connect with us by filling the contact form provided in our website www.orgmatix.com or reply to the email through which you have been billed or onboarded.